🔄 Returns & Refunds Policy

At Soul Forge, every piece is handmade with care and intention. Because of the personal and custom nature of our jewelry, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed.

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Damaged or Defective Items

We take great pride in the quality of our work. If your order arrives damaged or defective, please contact us within 7 days of delivery at [your email address] with your order number and clear photos of the issue. We’ll gladly review your case and, if approved, replace the item at no additional cost to you.

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Order Issues

• If you received the wrong item, please reach out within 7 days and we’ll make it right.

• Lost or stolen packages are not the responsibility of Soul Forge once tracking shows the order as delivered. For missing shipments, please contact the carrier directly.

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Custom & Handmade Disclaimer

Each bracelet is crafted with natural stones and handwoven macramé. Slight variations in color, texture, or bead pattern are normal and part of the unique character of your jewelry. These are not considered defects.

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Need Help?

For any questions or concerns, contact us at circle@thesovrnsoul.com and we’ll do our best to support you. While sales are final, we care deeply about your experience and want you to feel good about every purchase.